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Frequently Asked Questions

Simple answers to your important questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General Website Questions

We have been in business since 2018.
Yes, all our hosting packages excluding VPS & Dedicated Servers include a 30 day money back guarantee. Only new customers are eligible for our 30 day money back guarantee. If the TOS/AUP agreed upon when ordering is violated this also makes you ineligible for the 30 day money back guarantee. We also reserve the right to not accept a refund request on a case by case basis if we feel our services were abused and/or taken advantage of.
Currently we do not offer any free trial.
Services are provisioned immediately upon successful payment and automated fraud check completion.
* The system may take up to 5 minutes to deploy your VPS and send the welcome email. Dedicated servers are generally delivered in 1-12 hours.

* Orders failing automated fraud checks will be subjected to manual order review by our staff and will cause your order to be delayed.
We accept PayPal, credit card (Visa, MasterCard, Discover & American Express via PayPal) as well as Bitcoin and ACH/BACS payments. We will soon be accepting 2Checkout payments.
Yes we do. Please contact our sales team for bulk pricing.
Currently we do offer cPanel Web Hosting, Plesk Web Hosting, WordPress Hostingk, SSD VPS Server, NVMe VPS Server, Dedicated Server, Domain Registration and necessary addon services.
You can reach to us via support ticket, email, Whatsapp or social media.

Products and Services

Currently we do offer cPanel Web Hosting, Plesk Web Hosting, WordPress Hostingk, SSD VPS Server, NVMe VPS Server, Dedicated Server, Domain Registration and necessary addon services.

Yes, you can upgrade your account at anytime. Please email us at [email protected] with your customer ID and we will take care of your request. Please note: once your plan is upgraded you can not request a downgrade of the same plan for at least one month.
Our servers are located in Europe, United States and Asia
Yes, we offer a 99.9% network uptime guarantee back by our SLA, though in the real world we average over 99.99% day in and day out over the past years.
Yes, we provide free migrations from supported control panels and we offer professional services paid migrations for any custom needs. Once you receive the welcome email please submit a support ticket through our support portal and we will be glad to assist you.
Yes, in order to purchase a hosting package you will need your own domain.
Yes! We offer a full line of domain registration services.
No, please see our AUP for permissible and non-permissible content.
Our prices do not include VAT. If you are required to submit this tax, please follow your normal procedure.