30 Day Money Back Guarantee
All new Ofaex Customers are eligible for a 30 day money back guarantee on all hosting packages upon written request, excluding Dedicated Servers, VPS Servers, Domain Name Registrations, SSL Certificates and addon services. The definition of a new customer is one who has never purchased services from Ofaex in the past. Also if a customer purchases a 2nd, 3rd, etc. hosting package and wishes to cancel this particular package they are not eligible for a refund. If you exceed your bandwidth limit within the first 30 days of service you are not eligible for the 30 day money back guarantee. If the TOS/AUP agreed upon when ordering is violated this voids your eligibility for the 30 day money back guarantee.
Ofaex reserves the right to deny the refund if we feel abuse of services has occurred.
Refunds for Domains & SSL Certificates
You may cancel any domain registration (other than domains registered via drop-catching) with us within three (3) days of purchase for a full refund (minus any applicable transaction fees). You may cancel at any time after the three-day period, but no refund will be issued. SSL Certificates may be canceled within 5 days of purchase for a full refund or account credit. After the five-day grace period you may cancel your SSL certificate but no refund shall be issued.
Refunds for VPS and Dedicated Servers
We do not offer a 30 day money back guarantee on Dedicated Servers. Renewal notices are emailed seven days before the service due date.
If your invoice is still not paid by the 7th day past the due date on the invoice, we reserve the right to terminate your service entirely and reformat your server.
Refund for Addon Services
We currently do not offer a 30 day money back guarantee on Addon Services.
Customer agrees that service and license upgrades will be maintained for a minimum of 30 days or one full billing cycle, whichever comes first. This includes but is not limited to purchases of add-on software, license upgrades, package upgrades and physical upgrades to dedicated servers such as hard-disk or ram upgrades.
This policy was updated on May 10th, 2021.